Shipping policy

Shipping Policy

Too Silly Studio

Address: 685 Market Street, San Francisco, CA 94105, United States

Contact: (090)-123-ELLA | email@domain.com

1. Order Processing Time

  • We only ship orders within the United States. International shipping is not available at this time.
  • All paid orders will be processed and shipped out within 1–3 business days. Weekends and U.S. federal holidays are excluded from business days.
  • During promotional sales (up to 30% off selected items), order volume may spike, which may extend processing time by 1–2 additional business days. We will notify you via email once your package is dispatched with tracking details.
  • We carefully pack all pins, stickers, tees, hats, blankets and other merchandise to avoid scratches, bending or damage during transit.

2. Shipping Options & Transit Times

All shipping fees are automatically calculated and displayed at checkout based on item weight, size and delivery zone.
  1. Standard Ground Shipping

    Transit: 3–7 business days after shipment

    Suitable for all regular-sized goods including pins, stickers, tees and hats
  2. Expedited Shipping

    Transit: 1–3 business days after shipment

    Additional expedited surcharge applies, selectable at checkout
  3. Oversized Item Shipping

    Large products such as the Yawning Kitty Blanket require separate dimensional shipping fees due to extra weight and volume, which will be shown before payment.
  • Free shipping promotions are launched occasionally. All free shipping terms follow real-time announcements on our homepage.

3. Order Tracking

Once your order is shipped, a shipping confirmation email containing your unique tracking number will be sent to your registered email address.

You may also track delivery status anytime by logging into your account on our website and opening your order history page.

4. Lost, Stolen or Damaged Packages

  1. Damaged / Lost Before Delivery Signature

    We take full responsibility for items damaged or lost while in courier transit. Please provide clear photos of damaged packaging and defective products to our support email. We will offer either a free replacement shipment or a full refund.
  2. Damage After Signature Confirmation

    After your package is signed for, delivery risk transfers fully to the buyer. We cannot accept claims for damage, loss or theft reported after receipt.
  3. Marked Delivered But Not Received

    If tracking shows "delivered" yet you have not received your parcel, contact customer service within 72 hours. We will assist you to file a claim with the shipping carrier, but full compensation cannot be guaranteed.

5. Delivery Address Responsibility

Customers must submit complete, accurate shipping addresses, ZIP codes and valid contact phone numbers at checkout.

If a package is returned due to wrong address, invalid ZIP or unreachable contact information, all round-trip shipping fees shall be covered by the buyer. Resending the order requires a new shipping payment.

We do not support address modification after checkout.

6. Holiday & Delay Notice

Major U.S. federal holidays including Thanksgiving, Christmas, Independence Day and New Year’s Day will cause courier service suspensions. Processing and delivery timelines will be automatically extended accordingly. We do not provide compensation for delays caused by official holidays, carrier operational issues or uncontrollable logistics events.

7. Shipping Restrictions

  • We do not ship to PO boxes, APO/FPO addresses or U.S. overseas territories.
  • All products comply with USPS domestic shipping regulations. We do not ship hazardous, restricted or prohibited goods.

8. Customer Support for Shipping Issues

If you have any questions about processing delays, tracking errors or package issues, please reach out to us via email@domain.com with your order number. We will reply within 24 business hours.